Here are answers to some of our most frequently asked questions

How do I place an order?

You can order through our secure webshop. For large orders of kits via our shop (more than 100), please contact us first and we'll apply a discount to your account.

Which payment methods do you accept?

We accept online payments through Apple Pay, Shop Pay, Visa, MasterCard, American Express, PayPal and Klarna. To arrange payment by invoice, or if you have any questions, please contact us. Goods are not released until we have received payment.

How long does it take for my order to arrive?

As most of our items are made to order, please allow up to two weeks for your parcel to be dispatched. For items that we currently have in stock, these are dispatched within a few days. We will keep you updated with the progress of your order via email. You can also follow your progress by logging into your account. 

Can I collect in person?

We are an internet-based company, working mainly from home. At present, we do not accept customer visits. Items are delivered via post or courier. 

Can I return an item?

Please read our policy on returning items.

Has my order been dispatched?

To check if your order has been shipped, just login to your account. You will also receive an email when your order has been dispatched. You can also check by using the ‘Chat with us’ bubble.

Can I change my delivery address?

Do I need a kiln?

If your clay pack contains clay which is labelled ‘Air Drying Clay’, you do not need a kiln. Just leave your makes to dry out and then apply a protective layer (such as paint in your kit or a layer of glue).

For our artist kits, the cost of the box includes an option to cover the costs of firing all of your work. If you choose the option to include firing costs, your designated pottery studio will arrange to fire your work for you. You will be designated a date and time to deliver your items and will be kept updated with the progress of your firings.

My clay has ashy spots on it? What should I do?

Our kits containing clay are usually packed to order. If you do find some ashy spots, they are harmless. If you want to get rid of it, spray it with a mild solution of bleach diluted in water.

How long does it take for clay to dry?

Air drying clay takes a few days to dry. Stoneware clay becomes ‘bone dry’ after a few days. In either case, if you keep your pots wrapped up, you can continue to work on your pots for as long as the clay stays damp. You will need to spray your pots lightly with water, but make sure not to get the base too wet as this part takes longer to dry.

Where can I fire my work?

Our air-drying clay does not need to be kiln fired. If you’ve purchased a class kit, your clay will need to be fired and glazed to ensure that it is water resistant.

The instructions you receive with your kit will confirm which kind of clay you have in your box.

We are unable to fire any items at Box O Fun. Our partners at your local pottery studio will be able to fire your items for you.

Details of your designated studio will be sent to you.

I didn't buy a kit but I'd like to do an online class. Is this possible?

Our classes at Box O Fun are only accessible when you purchase one of our kits.