Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. Please include any packing slips that you received as it will help us to process faster. 

To start a return, you can contact us at info@boxofun.co.uk. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your parcel is damaged on arrival, please take photographs. 

You can always contact us for any return question at info@boxofun.co.uk .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can check the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Items which contain digital content

Items which include access to video tutorials or any other similar digital content are exempt. In the event that a physical kit is damaged, has missing parts or has not arrived, please contact us so we can make it right.

 

Custom orders

We do not accept returns on custom orders unless items are faulty or damaged. Please contact us info@boxofun.co.uk .

 

Made to order items

We do not accept returns on made to order items unless they are faulty or damaged  Please contact us info@boxofun.co.uk .

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your original payment method.

 
This returns policy was last updated on 30th August 2022.